To initiate a return, please contact us via e-mail at sarohajyoti@yahoo.ca and we shall provide you with the requisite instructions. Items must be sent back to ME+ within 7 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all ME+ and product tags attached. Please fill out our return form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not be able to issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our store location in person or mailed back to the same location at:

ME+ Inc.
500 Rexdale Boulevard,
Unit F3A Woodbine centre and fantasy fair
Toronto, Ontario
M9W 6K5
Canada
Phone number 6479881531

All in-store returns will be issued store credit that can only be used in-store.

Exchanges

At ME+, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

Processing

Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you’ll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. On numerous occasions, customers claim that they have returned the package, however, they have no proof the item was sent back. Therefore, for your security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any re-delivery costs.

Final Sale Items

Non-Returnable, No Exception
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.